FAQs
Frequently Asked Questions
Welcome to the Sweetieo FAQ page! We’ve gathered the most common questions to help you shop with confidence.
How long does it take to process an order?
Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking info.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible. We'll do our best to accommodate changes.
Do you ship internationally?
At the moment, we only ship within the United States. We’re working on expanding soon — so stay tuned for worldwide shipping in the future!
How do I track my order?
Once your order ships, you'll receive a tracking link via email.
What is your return policy?
You can return or exchange any item within 30 days of delivery. Items must be unused and in original condition.
How do I start a return?
Contact us with your order number and reason for return. We'll guide you through the next steps.
How do I know my size?
Each product includes a size guide. If you need help choosing the right fit, feel free to reach out — we’re happy to assist.
Do your clothes run true to size?
Most items run true to size, but we recommend checking the individual product description and reviews for fit notes.
